These terms apply to all members joining monthly Direct Debit membership packages.
Your membership will start from the date specified on your membership agreement form in joining at venue or in your ‘Welcome’ email if joining online or via telephone.
You will be a member for at least the minimum calendar months on your contract options which is your minimum term. Your membership will continue automatically after your minimum term unless you terminate your membership in line with section 5 below.
2. British Military Fitness venues and classes
We currently permit members to attend classes at any Walkfit and British Military Fitness venue. Members not attending their ‘home’ venue must register their full name and home venue with the instructor upon arrival.
We will ask you to transfer your membership to the venue you use most in any three month period. You will have to pay the prevailing membership fees at the venue to which you transfer.
3. Class timetables
We change our timetable twice a year in line with the seasonal clock changes at the end of March and the end of October. We give you at least 30 days notice of any timetable changes affecting your home venue.
We may on occasion need to make additional temporary changes over and above seasonal changes to our class timetable. If possible we will notify you of our intention to do this. If our published classes are unavailable at your home venue or a venue within 20 minutes drive time for at least 20 days out of 60 you may be entitled to an appropriate refund.
4. About your membership fees
a. Joining fee
The joining fee applies to all memberships. If you cancel and want to rejoin, a further joining fee may apply.
Any joining fee payments will be taken in advance by credit or debit card.
b. Pro-rata membership fees
You will pay your first month’s pro-rated membership fee in your first Direct Debit payment. The first payment will normally be taken within 15 working days of your membership start date.
c. Monthly membership fees
Monthly membership fees are paid in advance by Direct Debit. This will be taken from your bank account on the first working day of every month.
d. Missing membership fee payments
If you don’t pay your membership fee on time, we or our processing agent will e-mail to tell you. We will continue to attempt to collect your subscription by Direct Debit unless you contact our membership team and arrange alternative payment. You may be charged a one-off non-payment fee of £15 for this.
In addition we may charge you up to £30 if we refer your arrears to a debt collection agency.
Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.
e. Fee changes
We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. If we increase your membership fees (excluding VAT) by more than the rate of inflation plus 5% in any six month period then you can cancel your membership by giving us seven days written notice.
5. Suspending, cancelling or transferring your membership
a. Suspending your membership
After the end of your minimum term you can suspend your membership at any time. You can only suspend your membership for full calendar months for a period of up to six months.
Suspension may be activated from the start of any calendar month by giving us at least seven days written notice before the end of the previous month. Your membership will then be suspended from the first day of the following month. For notices received less than seven days before month end, membership will be suspended on the last day of the following month.
When suspending your membership you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have received written confirmation of your suspension request and re-start date.
Medical conditions: If you have a medical condition which prevents you from training temporarily, you may suspend your membership within your minimum term. Outside your minimum term we permit extended suspension periods for medical conditions. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of doctor’s certificate or other proof. Any membership time paid but not used after this point will be credited back to you in training time upon your return.
b. How to cancel your membership
Should you wish to cancel your membership you must give us at least seven days written notice before month end. Your membership will end on the last day of that month. For notices received less than seven days before month end, membership will end on the last day of the following month.
Notices received after 17.30 will be deemed to have been received on the next working day.
You are responsible for ensuring that we have received your written notice.
(i) Cancellation for medical reasons, relocation or redundancy
We may allow you to cancel your membership before the end of the minimum term if you have been a member and:
We will need to see proof of these circumstances and also seven days written notice before month end. You are responsible for ensuring that we have received your written notice and proof of circumstances.
c. How to transfer your membership
Your membership is personal to you and cannot be assigned or transferred to another individual.
You can apply to transfer your membership to another venue. Membership at your new venue will start on the first day of the following month, and you will have to pay the prevailing membership fees at the venue to which you transfer.
6. Our right to cancel your membership
We will cancel your membership immediately if you:
7. Our responsibility to you
We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself at one of our classes you must report this to the instructor straight away.
8. Your personal information
You are responsible for informing us about any changes to your personal information.
9. Changes to these terms and conditions
We may change these terms and conditions. We will give you at least 30 days notice to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.